At bhoggo, protecting the privacy and personal data of our players is a fundamental obligation, not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how we store and protect it, and the rights you hold over your own information. Please read this document carefully before creating or continuing to use your bhoggo account.
The six principles below summarise bhoggo's core commitments to your privacy. The full legally binding text is set out in the document section that follows.
bhoggo collects only the personal data necessary to operate your account, process transactions in BDT, verify your identity under our KYC obligations, and deliver a secure, personalised gaming experience. We do not collect data for its own sake.
All data transmitted between your device and the bhoggo platform is encrypted using 256-bit SSL/TLS protocols. Sensitive data at rest — including payment details and identity documents — is encrypted using AES-256 and stored on hardened infrastructure with strict access controls.
You have the right to access, correct, restrict, or request deletion of your personal data at any time by contacting the bhoggo support team. We will respond to all verified data requests within 30 calendar days of receipt.
bhoggo does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Data shared with third parties is limited strictly to those partners required to operate our platform — payment processors, game providers, and fraud prevention services — and only under binding data processing agreements.
bhoggo retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable anti-money laundering and financial record-keeping obligations. Most account data is retained for a maximum of five years following account closure.
bhoggo uses cookies and similar technologies solely to keep you logged in, remember your preferences, analyse platform performance, and detect fraudulent activity. We do not use third-party advertising cookies. Full details are provided in the Cookies section of this policy.
Important: This Privacy Policy forms part of the bhoggo Terms & Conditions and constitutes a legally binding document between you ("the Player") and bhoggo ("we", "us", "our"). By registering an account or using any bhoggo service, you confirm that you have read and understood this policy and consent to the processing of your personal data as described herein. If you do not consent, you must not use the bhoggo platform.
This Privacy Policy describes how bhoggo collects, uses, stores, shares, and protects personal data relating to individuals who visit, register on, or otherwise interact with the bhoggo platform at bhoggo.net (the "Platform"). It applies to all players, prospective players, and visitors regardless of the device or method used to access the Platform.
For the purposes of this policy, "personal data" means any information that identifies or could reasonably be used to identify a living individual, including but not limited to: name, date of birth, residential address, email address, mobile phone number, national identity number, payment account details, IP address, and device identifiers.
This policy should be read alongside the bhoggo Terms & Conditions and the Responsible Gaming policy, both of which are available on this Platform.
When you create a bhoggo account, we collect the following information: full legal name, date of birth, residential address (including district, division, and postcode), email address, mobile phone number, and your chosen username. This information is mandatory; an account cannot be created without it.
To comply with our Know Your Customer obligations and to protect the integrity of the Platform, we may require you to submit copies of one or more of the following documents: a government-issued National ID card, passport, or driving licence; a recent utility bill or bank statement as proof of address; and documentation confirming ownership of the payment method used for deposits (for example, a screenshot of your bKash or Nagad account displaying your registered phone number).
We collect records of all deposit and withdrawal transactions conducted through your account, including the amount in BDT, the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), the date and time of each transaction, and any transaction reference numbers provided by your payment service provider. bhoggo does not store full card numbers or mobile banking PINs; sensitive payment credentials are handled by our PCI-DSS compliant payment partners.
We maintain records of all gaming and betting activity conducted through your account, including games played, bets placed, amounts wagered and won, sports events and markets selected, game session durations, and any use of bonus or free spin credits. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.
When you access the Platform, our servers automatically collect certain technical information: your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, time spent on each page, and clickstream data. This data is collected via server logs and first-party cookies.
If you contact bhoggo support via live chat, email, or WhatsApp, we retain records of those communications including the date, time, content of messages, and any resolution notes. This allows us to provide consistent support and to track the history of any ongoing disputes or investigations.
The table below summarises the main data categories we collect and their primary purposes:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, date of birth, email, phone | Account creation, identity verification |
| KYC Documents | National ID, passport, proof of address | Age verification, fraud prevention |
| Financial Data | Transaction history, payment method | Payment processing, AML compliance |
| Gameplay Data | Bets placed, games played, winnings | Account management, responsible gaming |
| Technical Data | IP address, device type, browser | Security, fraud detection, analytics |
| Communications Data | Support chat logs, email history | Customer support, dispute resolution |
bhoggo uses your personal data for the following purposes:
bhoggo will not use your personal data for any purpose that is incompatible with those listed above without first notifying you and, where required, obtaining your explicit consent.
Every instance of data processing carried out by bhoggo rests on one or more of the following legal grounds:
bhoggo does not sell, rent, or trade your personal data. We share your data only with the following categories of third party, and only to the extent strictly necessary for each party to fulfil its role:
To process deposits and withdrawals, we share relevant transaction and identity data with our payment partners, including bKash, Nagad, Rocket, Upay, and our card processing partners for Visa and Mastercard transactions. Each payment partner operates under its own privacy policy and is bound by a data processing agreement with bhoggo.
Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive a pseudonymous player identifier and session token to deliver game content. These providers do not receive your full name, national ID, or payment details.
bhoggo uses third-party identity verification and fraud detection services to assist with KYC screening, document verification, and the detection of prohibited conduct such as multi-accounting and bonus abuse. These services process data on our behalf under strict contractual obligations.
bhoggo will disclose personal data to law enforcement agencies, government bodies, or other competent authorities where required to do so by applicable law, court order, or binding regulatory direction. Where legally permitted, bhoggo will notify you of such disclosure.
In the event of a merger, acquisition, or sale of all or part of bhoggo's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the applicable privacy terms in advance.
The bhoggo platform serves players based in Bangladesh. Some of the third-party providers we work with — particularly game studios and technology infrastructure providers — may process data on servers located outside Bangladesh. Where such transfers occur, bhoggo ensures that appropriate safeguards are in place, including standard contractual clauses and data processing agreements that require the recipient to apply data protection standards equivalent to those applied by bhoggo.
By using the bhoggo platform, you acknowledge that your personal data may be transferred to, stored, and processed in countries outside Bangladesh as described in this section.
bhoggo retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, or as required under applicable law. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and registration data | 5 years after account closure | AML and regulatory compliance |
| KYC identity documents | 5 years after account closure | Legal obligation |
| Financial transaction records | 5 years after account closure | Financial record-keeping law |
| Gameplay and betting history | 3 years after account closure | Dispute resolution, responsible gaming |
| Support communications | 3 years after last interaction | Quality assurance, dispute records |
| Technical/device logs | 13 months from collection | Security and fraud monitoring |
| Marketing consent records | Until consent is withdrawn + 1 year | Evidence of lawful processing |
Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Anonymised aggregated data may be retained indefinitely for statistical analysis and platform improvement.
bhoggo implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, and disclosure. Key measures include:
While bhoggo takes every reasonable precaution, no digital platform can guarantee absolute security. In the event of a data breach that poses a material risk to your rights and interests, bhoggo will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach.
Cookies are small text files placed on your device by a website you visit. They are widely used to make websites function efficiently, to remember user preferences, and to provide analytics data to website operators. bhoggo uses first-party cookies only — we do not allow third-party advertising networks to place cookies on the bhoggo platform.
Most browsers allow you to view, manage, and delete cookies through their settings menus. Disabling essential cookies will impair or prevent the normal functioning of your bhoggo account. Disabling preference or analytics cookies will not affect your ability to play or bet, but may reduce the personalisation of your experience.
As a data subject, you hold the following rights with respect to the personal data bhoggo holds about you. To exercise any of these rights, contact the bhoggo Data Protection team at [email protected] with the subject line "Data Rights Request". We will verify your identity before processing any request and will respond within 30 calendar days.
The bhoggo platform is strictly for adults aged 18 and above. bhoggo does not knowingly collect personal data from individuals under the age of 18. If bhoggo discovers or has reasonable grounds to believe that a user is under 18, the account will be suspended immediately, all pending bets and transactions will be voided, and any deposits made will be returned to the original payment method pending completion of age verification.
If you are a parent or guardian and believe that a minor has registered an account on the bhoggo platform using false age information, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.
Age Restriction Notice: By using the bhoggo platform you confirm that you are at least 18 years of age. Gambling by persons under 18 is illegal and strictly prohibited on this platform. If you are under 18, please leave immediately and do not attempt to register an account.
The bhoggo platform may contain links to third-party websites or services — for example, links to game providers' information pages or payment partner portals. bhoggo is not responsible for the privacy practices or the content of any third-party website. Once you leave the bhoggo platform by clicking any such link, this Privacy Policy no longer applies. We encourage you to review the privacy policy of any third-party site you visit before providing any personal data.
bhoggo reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this document. Where changes are material — for example, a change to the categories of data collected or a new category of data sharing — bhoggo will provide advance notice via a prominent announcement on the Platform and, where practicable, by email to the address registered on your account.
Your continued use of the bhoggo platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised policy, you must cease using the Platform and request account closure in accordance with the Terms & Conditions.
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related complaint, please contact the bhoggo support team using the details below. All contact information is provided as plain text only and is not clickable.
bhoggo aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days. If you are not satisfied with the response you receive, you retain the right to escalate your complaint to the relevant data protection authority or to seek other legal remedies available under applicable law.
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